BT has apologised after a number of customers were left unable to access their email accounts on Monday, but was unable to confirm when the service would be fixed. The company said the problems were not connected to its move from BT Yahoo Mail to BT Mail.
Customers have been unable to login or send and receive messages from their BT email accounts since early on Monday morning. BT posted an update on its customer support Twitter account confirming the problem.
Sorry if you're unable to login, or send/ receive emails from your BT email account today. We're aware of a problem and will fix it asap
— BT (@BTCare) October 13, 2014
In a statement BT said that a "small number" of customers were blocked from using their accounts due to an error. BT did not provide any details of what the error was or why it had occurred.
"BT apologises to customers who were unable to log in to their BT email account today. A small number of our customers were blocked from using their accounts due to an error. We should have completed the process of unblocking all the affected accounts by this evening."
The ISP is currently moving all BT Yahoo Mail customers to BT Mail, its new email service. Customers have been experiencing problems with the switch since it began earlier this year.
Less than a fortnight ago BT customers experienced similar email woes with a "technical issue" locking customers out of their accounts. BT customers also reported problems accessing their emails in July, April and February this year.
